Privacy Policy
Last Updated: January 27, 2026
Day Guardian Ltd. ("Day Guardian," "we," "us," or "our") is committed to protecting the privacy and security of personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our websites, applications, and related services (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy.
1. Scope of This Policy
Day Guardian provides software services to:
- Family Day Home Agencies
- Licensed Childcare Centres
- Educators and Staff
- Parents and Guardians
In most cases, Day Guardian acts as a service provider (data processor) on behalf of childcare agencies and centres (the "Customer"), which remain the primary custodians of child and parent information.
2. Information We Collect
We may collect the following categories of information:
2.1 Account Information
- Name
- Email address
- Phone number
- Organization name
- Role within organization
2.2 Child & Family Information (Submitted by Customers)
- Child's name and age
- Attendance records
- Developmental observations
- Health or dietary notes
- Emergency contacts
- Parent/guardian contact details
This information is provided by the Customer and controlled by them.
2.3 Billing Information
- Subscription details
- Payment records
- Invoices and tax receipt data
Payment processing may be handled by secure third-party payment providers.
2.4 Technical Information
- IP address
- Device type
- Browser type
- Usage logs
- System activity data
This information helps us maintain security and improve performance.
3. How We Use Information
We use personal information to:
- Provide and maintain the Services
- Enable communication between agencies and parents
- Generate reports, invoices, and tax receipts
- Improve system functionality and security
- Comply with legal and regulatory obligations
- Prevent fraud or unauthorized access
We do not sell personal information.
4. Legal Basis and Compliance
Day Guardian operates in accordance with:
- The Personal Information Protection and Electronic Documents Act (PIPEDA)
- Applicable provincial privacy legislation
Customers (agencies and centres) are responsible for obtaining required parental or guardian consent before submitting personal information to the Services.
5. Data Sharing and Disclosure
We may disclose information:
- To authorized users within the Customer's organization
- To approved Third-Party Products enabled by the Customer
- To payment processors for billing purposes
- If required by law, court order, or regulatory authority
- To protect the safety, rights, or property of users
We do not share data for advertising purposes.
6. Data Storage and Security
We implement reasonable administrative, technical, and organizational safeguards including:
- Encrypted data transmission
- Access controls and authentication measures
- Role-based permissions
- Secure cloud infrastructure
While we strive to protect personal information, no method of transmission or storage can be guaranteed 100% secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide the Services
- Meet contractual obligations
- Comply with legal requirements
Upon termination of service, Customers may request data export in accordance with applicable agreements.
8. Your Rights
Depending on applicable law, individuals may have the right to:
- Access personal information
- Request correction of inaccurate information
- Request deletion (subject to legal limitations)
- Withdraw consent where applicable
Parents and guardians should contact their childcare agency or centre directly regarding child records, as the agency is the primary data custodian.
9. Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyze system performance
- Maintain secure sessions
Users may adjust browser settings to manage cookies.
10. International Data Transfers
Where applicable, data may be processed in Canada or in jurisdictions with comparable privacy protections. We implement safeguards to ensure data protection standards are maintained.
11. Children's Privacy
Day Guardian does not collect personal information directly from children. Child information is submitted by authorized childcare agencies or parents. Customers are responsible for ensuring lawful collection and consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will update the "Last Updated" date and post the revised policy on our website.
Continued use of the Services constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Day Guardian Ltd.